After you select your product, colour choice and quantity, simply click the 'Add to Cart' Button, then you can select either 'View My Cart' or ' Continue Shopping'. If you continue shopping then you can click the Cart Icon in the top right of your screen anytime to proceed to checkout.
If you want to change or cancel your order, please contact us as soon as possible and if the order is not shipped out yet then it can be amended. If the order is already shipped out then you cannot cancel it or make any changes.
For your convenience, all prices will automatically be converted to your local currency depending on which country you are in. You can also select the currency preference at the top centre of your screen. However when you check out you will be billed in our local currency Hong Kong Dollars (7.8 Hong Kong Dollars = $1 US Dollar). Your bank or service provider will automatically convert your subtotal amount according to their current conversion rates.
Yes, using your credit card is always safe and secure on our site. If you choose a direct payment gateway to complete your purchase then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your order. After that is complete your purchase transaction information will be deleted.
All direct payment gateways follow the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort from all the major credit card companies such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of credit card information by our store and service providers.
If you live in Hong Kong orders will usually be shipped out within 1 day and take 3 business days to arrive. For international orders it will depend on the shipping method selected and the country the order is being shipped to. Generally speaking orders take 7-14 days for standard shipping to most countries and 3-5 days for express shipping.
The shipping costs depend on the total weight of your order and the country your order is being shipped to. There are special shipping rates for some countries, you will be able to see the shipping costs before you checkout. There is more information about shipping in the 'Shipping Rates' Section of our website.
Yes there are special discounted shipping rates available for orders under 2kg to the following countries:
USA, Canada, Brazil, Great Britain, France, Germany, Netherlands, Switzerland, Spain, Russia, Norway, Sweden, Denmark, Israel, China, Japan, South Korea, Macao, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia, Australia and New Zealand.
Express Shipping is a faster shipping option available for most countries. It means your order will be sent out by a speed courier, usually UPS, DHL or FEDEX. Your order should arrive within 3-5 business days if you select this shipping method.
Almost all products on our website are available for international shipping. However there are some strict regulations regarding the air shipment of large lithium batteries, meaning there may be problems shipping power banks to some countries. After you have placed your order you will receive an email from us if there is any problem to ship your power bank. If any item cannot be shipped for any reason you will be refunded your money immediately.
Yes, almost all electronic products come with either a 6 month or 1 year warranty depending on the product value. If your product has a user manual there will be instructions regarding the warranty at the end.
To ensure total customer satisfaction and confidence we have a 30 day full Money Back Guarantee for all orders. To claim this you must return the product unused in new condition within 30 days of receiving your order. Please note that shipping costs cannot be refunded for any returns unless the product is defective. Your order amount minus shipping will be refunded to you within 3 days of receiving and checking the returned product.
You will need to return the products within 30 days to our export office or our Central shop in Hong Kong. If you want to return a product please email us first at email@example.com or use the contact us tab at the bottom right of your screen to receive full instructions how to handle your return.
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